FAQ

Once you’ve purchased your Defender Design Pass, you’ll have a personal consultation with our team to configure your vehicle. You can choose from premium finishes, materials, and accessories to suit your preferences.

Changes must be communicated within the timeframe advised by our team. Please note that once the customization process has started, no modifications are allowed.

The Defender Dream Pass is a reservation ticket that secures your spot to customize a Land Rover Defender 90 or 110 in the upcoming year. With this pass, you’ll work alongside our expert team to create a personalized Defender.

No, the Defender Dream Pass is non-refundable. It secures your spot in the customization queue but does not guarantee immediate commencement of the project.

The program is limited to just 12 tickets. Customization projects will be carried out in the order in which the tickets were purchased.

Yes, we accept returns within 14 days of receiving the product, provided it is unused, in its original packaging, and in the same condition as it was sent.

The cost of return shipping will be deducted from the refunded amount.

We use Envia.com to handle all of our shipments. This service selects the best courier available to ensure your order is delivered promptly and securely.

Delivery times vary depending on the courier selected by Envia.com and your location. We will provide you with an estimated delivery time when you place your order.

Once your order has shipped, we will provide you with a tracking number so you can monitor your delivery in real-time.

If you complete our detailed customization form, we will send you an accurate project price based on your specifications.

Once your order has shipped, we will provide you with a tracking number so you can monitor your delivery in real-time.