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SHIPPING & RETURNS

Shipping and Return Policy

At QDP Motors, we aim to ensure a smooth and reliable delivery process for all our customers. Below are the details of our shipping and return policies:
 

1. Shipping Policy
 

  • Delivery Service:
    We use Envia.com to handle all our shipments. This platform allows us to select the best courier available based on your location and the requested delivery time, ensuring your package arrives as quickly and efficiently as possible.
     

  • Delivery Times:
    Delivery times may vary based on the selected courier, destination, and product availability. We strive to provide accurate delivery estimates at the time of purchase.
     

  • Tracking Information:
    Once your order has been shipped, we will provide you with a tracking number so you can monitor the progress of your shipment in real-time.
     

  • Shipping Costs:
    Shipping costs will be calculated at checkout based on your location and the courier service chosen by Envia.com
     

  • Shipping Information:
    Please note that our products are meticulously handcrafted by our skilled team. Depending on the stock availability at the time of your order, delivery times may range between 7 to 15 working days. We appreciate your patience as we ensure each item meets our high standards of quality before it reaches your doorstep.

    2. Return Policy

  • We accept returns under the following conditions:
     

  • Eligibility for Return:
    Items must be returned within 14 days of receiving your order. The product must be in the same condition as when it was delivered, unused, undamaged, and in its original packaging.
     

  • Return Process:
    If you wish to return an item, please contact our customer support team to initiate the return process. You will be responsible for securely packaging the item and shipping it back to us.
     

  • Return Shipping Costs:
    The cost of return shipping will be deducted from the total amount refunded to you. Once we receive and inspect the returned item, we will process your refund.
     

  • Refund Process:
    Upon receiving and verifying the condition of the returned item, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to be processed.
     

  • If you have any questions regarding our Shipping and Return Policy, please contact our customer service team at info@qdpmotors.com

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